Boiler/Central Heating Breakdowns
Our charges are 100 per cent transparent. There are no hidden extras and there is no call out charge.
Normal hours are Mon - Fri 8am to 6pm, out of hours there may be an additional charge and also subject to engineer availability.
All prices are inclusive.
ALL Breakdowns are charged per hour (depending on appointment Day / Time and Geographical area).
There is a standard 1 hour minimum charge on all jobs, thereafter work is charged in 15 minute increments. All rates exclude the cost of materials & parts.
We carry a selection of spares for Potterton, Baxi, Glow Worm, Worcester, Thorn and Ideal boilers for immediate repair, 95% of jobs completed on the first visit.
We DO NOT provide free quotes for repairs when diagnostic work is required to ascertain the fault(s) or part(s), a standard 1 hour minimum charge applies.
Call 24 hours a day, 365 days a year for friendly advice and assistance.
Ring us on: 0118 9415643 OR Office Mobile: 07484160010
Weekdays between 9.00AM and 6.00PM
Out of hours; if there is no answer please leave us a message and we'll ring you back as soon as possible or alternatively if it is URGENT you can give us a ring on our Emergency mobile number: 07889482642, plus you can always email us if it is not an emergency.
We'll be happy to talk you through any simple things you can check. It may save a call out and save you money.
Andrews Gas Services carry out servicing, fault-finding and repair of gas boilers, central heating systems and all gas appliances. We work to high standards and offer timed appointments, usually with an arrival appointment time slot of between 2-3 hours.
How we charge for fault-finding and repair
When we come out to a boiler breakdown or central heating breakdown we will carry out a diagnostic check to see if it is a simple, straightforward fault. If we can quickly solve it or repair it within that one hour we will apply a standard 1 hour minimum charge (plus parts if needed).
If we are reasonably confident about a diagnosis that requires parts, or more than the hour's labour, we will quote you for the work we know that it is needed. If you are not happy with the price we have quoted, we will leave, politely, and you will only pay the minimum 1 hour labour charge.
We use best judgement but we can't guarantee 100% that our diagnosis will always be correct nor can we guarantee that you won't need further parts or repair work. If you accept the quote for the work we will naturally expect to be paid for what we have done, whether or not the work is successful and whether or not more work is required.
We provide an invoice when we finish the work and ask for payment at the time of the visit; cash, cheque or online transfer (only by prior arrangement) is fine but we don’t take cards at present.
Sometimes it is clear that the fault is complex and that several parts may be needed or costly. If it is a boiler fault we may recommend that you contact the manufacturers and ask if they offer a fixed fee repair. The better manufacturers do. So a fixed fee repair may be the sensible option (not usually cheap!!).
Failing that, we may suggest that it is not possible to repair your boiler due to no longer available parts or it is uneconomical to repair. We don't do this lightly and we never exploit our customers to generate more work. We will usually be happy to quote for a boiler replacement and that quote will be free if possible and in writing.
All prices are subject to change.
Please Call To Make A Booking Or An Enquiry
0118 9415643 / 07484 160010
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